Last updated: 2026. Please read these Terms carefully — they govern your use of the Scassi Support website and services.
This Agreement is between you (an individual or the entity you represent, "Customer" or "you") and Scassi Support and its suppliers and licensors (collectively, "Scassi Support") for the Scassi Support services ("Services"). By requesting, purchasing, or using the Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not apply for, accept, use, or purchase the Services.
These Terms, together with any accepted Plan Order, the Privacy Policy, Refund Policy, and Disclaimer, form the entire agreement between Customer and Scassi Support. A Plan Order becomes part of this Agreement only once acknowledged by Scassi Support in writing or by email.
Customer may order Services by submitting a Plan Order through the Scassi Support website or by calling us. Once Scassi Support accepts a Plan Order, Customer will receive confirmation by email. Scassi Support is not responsible for rendering Services in connection with any Plan Order it has not accepted. Scassi Support will use commercially reasonable efforts to diagnose and resolve Customer's issue via toll-free phone, chat, email, or other appropriate means.
Services under a Plan Order become available once payment has been made in accordance with that Plan Order. Scassi Support has no obligation to render Services if required payment has not been received. Customer authorizes Scassi Support to charge the credit card, debit card, or bank account provided for any unpaid charges. Scassi Support is not liable for insufficient-funds charges or holds resulting from such attempts. If a payment is returned for insufficient funds, an additional $25.00 fee may apply.
A subscription under an annual payment plan does not automatically renew and expires at the end of its term.
Customer will not use the Services, Materials, or Software for any unlawful purpose, or in any manner that could damage, disable, overburden, or impair Scassi Support's servers or network, or interfere with other users' enjoyment of the Services. Customer may not attempt to gain unauthorized access to any Scassi Support systems, accounts, or networks.
Subscription-based plans are subject to a fair-use policy. If, in Scassi Support's sole discretion, a subscriber is found to be abusing the service beyond reasonable individual use, or using the Services fraudulently, Scassi Support reserves the right to suspend or terminate the subscription. Customer may terminate the Service at any time by written or electronic notice; prepaid fees are non-refundable except as described in our Refund Policy.
In connection with obtaining Services, Customer agrees to cooperate with Scassi Support technicians, as most issues are resolved through close cooperation between Customer and the agent. Customer understands that Scassi Support is not responsible for any lost or corrupted software or data, and strongly recommends maintaining a complete backup and disaster recovery plan at all times. Customer is solely responsible for maintaining the confidentiality of any account credentials and must notify Scassi Support immediately of any unauthorized use or security breach.
Services do not include: items or activities not covered by a Plan Order; support beyond the duration limits of a Plan Order; diagnosis or support that cannot be completed due to problems with Customer's own hardware or configuration; on-site visits; hardware repair; support for pirated or unlicensed software; or issues resulting from external causes such as accident, misuse, or power problems. Third-party applications are supported on a best-effort basis only. If a failing or damaged hardware component is identified, Customer is responsible for repair or replacement at their own cost.
Except as required by applicable law, Scassi Support's total liability to Customer will not exceed the amount actually paid by Customer under the Plan Order that is the subject of the dispute. Any claim by Customer must be brought within one (1) year of the date the claim arose.
Scassi Support may amend these Terms at any time by posting a revised version on our website or notifying Customer by email. Customers are responsible for periodically reviewing this page. These Terms are governed by United States law, and Customer agrees to the exclusive jurisdiction of United States courts.
Questions about these Terms can be sent to support@thesupportguru.us.
