Last updated: 2026.
Services purchased through Scassi Support come with a 7-day money-back guarantee. If we have not resolved your issue and you are not satisfied with the service, you may request a refund within the first 7 days of your subscription date. Refunds are authorized at Scassi Support's sole discretion, per the terms below.
No issues resolved: the full subscription amount will be refunded.
One or more issues resolved: the per-instance charge for each resolved issue will be deducted from the subscription amount before any refund. One-time/single-session support services are non-refundable once the service has been delivered.
Single-device, 1-year plan: no refund is available after 7 days. You may transfer the subscription to another computer once during the contract period (transfers are not available for single-session support).
Multi-device or multi-year plans: you may downgrade to a 1-year plan and receive a refund for the remaining subscribed amount, subject to a one-time downgrade/termination fee of $39.99.
The maximum refund is limited to the amount you paid. If your system is repaired by anyone other than Scassi Support, we are not responsible for any resulting damages or compensation.
If you are not satisfied with the service, you can request a refund by:
Refund and cancellation requests receive a scheduled callback within 4–8 hours for review and processing.
To ensure accuracy, Scassi Support may review call recordings, desktop-sharing session recordings, and chat logs between the customer and technician. At our sole discretion, and on a case-by-case basis, a refund may be issued after deducting fees for services already rendered and the cost of any paid antivirus or other paid software provided free of charge as part of a plan. In no case will a refund exceed the amount originally paid.
To help us resolve your issue efficiently, you agree to:
Third-party applications are supported on a best-effort basis only.
